Contact BookĪ small contact database enables a support team to keep track of the computers they access and users they assist. The system registers the message as a ticket and assigns it a unique ID for team tracking. Simple Message ServicesĬustomers can use this feature to directly contact the support team through the application. It can be configured so the remote support team can reboot the computer and then gain control of it when it restarts. With unattended access, AeroAdmin runs as a service on the remote machine, allowing connectivity without physical intervention. AES and RSA bank-level encryption and security standards keep your data safe. You can also copy files between computers and file transfers are paused and resumed if the connection fails. The key features of AeroAdmin include: File Transferĭata security is maintained by using a secure encrypted channel to access information on the remote machine.
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